WIT Press


From Quality System To Organisational Development

Price

Free (open access)

Paper DOI

10.2495/SQM940081

Volume

8

Pages

15

Published

1994

Size

1,345 kb

Author(s)

C. Robb

Abstract

IDC-UK is an organisation, of about 30 people, that provides hardware and software documentation to Digital Equipment Corporation. This paper describes the events that made the redesign of our quality system necessary. It describes how a combination of ISO 9001 and SEI techniques was used to create a quality system that fitted the organisation's new and changing needs. It also describes how the quality system was implemented in a way that accelerated the organisation's move towards self managed teams, and resulted in a more effective use of management skills than in direct daily supervision. Introduction This section provides the background of the structure and recent history of IDC-UK as an organisation within Digital. The remaining sections look at: • SEI vs ISO Considerations • S

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