Author(s)

H. Chambers

Abstract

The implementation and maintenance of a quality management system H. Chambers Product Support Senior Manager, ACT Financial Systems Ltd, The Cloisters, 12 George Road, Edgbaston, Birmingham, B15 1NP, UK ABSTRACT When ACT Financial Systems Ltd began to implement a Quality Management System over four years ago, it was with the intention of providing a system to support the growth which the company had experienced and provide a platform to sustain that growth. Since then the company has gone through many changes and as part of the ACT Group, is actively engaged in growth through acquisition. The policy of ACT Financial Systems is to implement the QMS across the whole of the company and there have been major extensions to the QMS both in terms of scope and geographical coverage as the company has grown. The paper will trace the history of the implementation of our QMS and show how the QMS is designed to provide standardisation, where relevant, whilst allowing for different methods o

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