Author(s)

C. Tagg

Abstract

Process quality management: a case study of its use in determining the IT strategy for a small business C. Tagg Open Business School, The Open University, ABSTRACT Process Quality Management is used to assist a small manufacturing business develop an IT strategy. The resulting strategy and the subsequent implementation of IT is discussed. This use of Process Quality Management for determining the IT strategy for a small business is evaluated. INTRODUCTION Introducing yourself as a computer scientist to a new acquaintance often leads to a conversation which begins: 'My brother/uncle/friend has his own business and he's been wondering whether he should get a computer. What sort should he get?' The reasons for wanting a computer are varied: 'my accountant thinks it would be a good idea', 'I want to keep up with my children/grand children', 'to keep us up to date' but rarely arise from a clear business case for the purchase. But, the recession has been hard on such small b

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