Re-engineering The Station Management Processes In Hong Kong Mass Transit Railway Corporation
Free (open access)
Moving large volume of people in big cities may not be a difficult task. However, doing it in an efficient yet safe way is a big challenge. Hong Kong Mass Transit Railway, the underground railway operator in Hong Kong, has been providing mass transportation services to its six million inhabitants for more than 15 years. It is known to be one of the best underground railway systems in the world with regard to safety and efficiency. In achieving this remarkable performance, the Corporation has committed to the concept of continuous improvements for the past decade. In order to cope with the ever changing customer needs and to face the new challenges in the next century, a far greater improvement action is envisioned to be required in the operation of the railway.