Customer-oriented Planning Of CASE-tools Using Quality Function Deployment (QFD)
Free (open access)
G. Herzwurm, W. Mellis & D. Stelzer
Software products often do not satisfy customer expectations. This is espe- cially true for CASE tools. Much of the success of Japanese companies par- ticularly in meeting customer expectations is commonly attributed to their employment of simultaneous engineering. Simultaneous engineering uses a synchronous definition of product-design and production-processes based on customer's requests and interdisciplinary team work in the company. QFD is the backbone of simultaneous product-planning OFD was originally devel- oped for industrial production. This paper describes a case study of applying QFD to the planning of a CASE-Tool and demonstrates how to use and adapt the QFD method for application to software products.