Should 'Quality' Be Dropped From 'Quality Management System'?
Free (open access)
A.M. Fulton & B.M. Myers
Should (Quality^ be dropped from 'Quality Management System'? A.M. Fulton, B.M. Myers Triad Special Systems Ltd, Weyside Park, Catteshall Lane, GZ77 Abstract In a Quality Management System (QMS) the main emphasis is almost invariably placed on procedures, standards, work instructions and forms. Triad's Quality Management team firmly believes that a QMS is in reality a "Management System" and that the emphasis should be more on management and less on quality. The fundamental premise is that it is man's nature to want to do a good job and, within his or her limits, to manage the work. This does not mean that everything has to be documented but it does mean that the right controls must be in place and at the appropriate points. If this is the case then quality will look after itself. Using this management approach Triad built a QMS which obtained certification to ISO 9001 against the TickJT scheme. Moreover, since certification the QMS