Author(s)

W. Pietsch

Abstract

Organizations considering the application of QfD are faced with several que- stions: What are the capabilities of QfD, and how does it compare to QM tech- niques in practice? Several introductions and application reports on QfD have been published recently; however, there is a lack of conceptual work. Therefore it is difficult for a potential user of QfD to evaluate its potentials and limita- tions. In order to fill this evaluation gap, this article will analyze the essence of QfD and present a framework for its application to software development. 1 Introduction Quality Management aims at the best value of a product for the customer with respect to commercial success. A number of instruments for Quality Manage- ment (QM) have been developed so far: Value Analysis, FMEA, Statistical Process Control (SPC), Quality Circle, and Quality Fu

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