Author(s)

B.R. Webb & M.E. Booth

Abstract

"The effectiveness, efficiency and satisfaction with which specified users can achieve specified goals in particular environments. " [Usability definition, ISO 9241- Ergonomic requirements for office work with VDT's, part ii, Guidance on usability specification and measures] The development process was studied in two small multimedia product development organisations. The objective was to examine the utility of the usability approach in multimedia systems development. Over a period of two months, the researcher collected data through questionnaires, structured interviews and non-participant observation of the development process. New product development, as opposed to maintenance and support of existing products, was studied. One company specialises in building access and communication tools for the disabled, the other in promotional and ad

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