Author(s)

T. Hall

Abstract

For an organisation to get the biggest increase in software quality that it can from introducing a more formal and quality-focused process of software development, the attitudes that developers and managers have to any new working practices must be understood, listen to and accommodated. It is only then that software quality will be improved and sustained in the long-term. This paper presents the results of a recent wide-ranging study which explores the attitudes that developers and managers have to software quality generally, and to the introduction and use of quality-oriented working practices specifically. The study is based on the analysis of over two hundred questionnaire responses from software developers and managers in a number of organisations. All of these organisations either had, or were i

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