Author(s)

D.S. Hinley & S. Reiblein

Abstract

The constant demand for change to existing systems to meet emerging require- ments, and a customer-driven interest in software quality management, e.g. TickTT, is necessitating a process-focused viewpoint. However, surveys of pro- cess capability, e.g. Koch [1], in Europe, the U.S., and Japan, have shown a low level of maturity, generally. There is a clear need for process improvement and not simply an assessment mechanism. Software process models have been shown by Kellner [2], to facilitate man- agerial planning and control of existing processes, and can provide a much needed focus to the management of process change. This paper presents a Case Study on assessing improvements to software processes in relation to meeting organisational need and management objectives. 1 Introduction System develo

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