Author(s)

A. Y. Makarov, O. Y. Antonova & S. V. Gurin

Abstract

The electric power industry is in fact a monopoly branch with a high grade of centralization of decision-making processes at the level of the executive body in charge of implementing the functional approach to management. Even though the management system seems to be integral and monolithic, it implies a number of controversies, which hamper effective development of the enterprise – the problem that may be resolved by implementation of the process approach to management. This work shows the effective application conditions for the process approach to management of a power grid enterprise with client-orientation as the ultimate objective. It is proven that the relations between the technical unit and unit for realization of power supply services need to be changed, as well as difficulties are described which hamper 100% transition from functional to process approach. With the consideration of the above it is proposed to implement elements of process approach for the functional structure of the power grid enterprise, as well as to delegate the authorities for elaboration and verification of operative management divisions. The methods of transition from vertical management to enhance effectiveness and efficiency of the company in the aggregate on the account of further decentralization and horizontal links are also shown Keywords: business process, process approach to management, functional units, client orientation.

Keywords

business process, process approach to management, functional units, client orientation.