WIT Press

Quality Management

Price

Free (open access)

Paper DOI

10.2495/MAR950091

Volume

9

Pages

8

Published

1995

Size

812 kb

Copyright

WIT Press

Author(s)

H. Sheppard

Abstract

There has been a management "revolution" in recent years and management that is effective and accountable has had to adapt to new market conditions to maximise success. The current style of leadership/management has developed into a progressively improving process and no doubt will continue to do so in the years ahead, as management accepts the challenge and continues to pursue quality and excellence. Customers have become more demanding, more instant, and management is more accountable than ever. With these demands, management has had to consistently explore new and better ways of improving efficiency, customer relations and of course quality returns that are stable and sustainable in relation to the market value of all the assets that are employed including intangibles. Whilst returns are important, so to is cashflow. Cashflow is a key indicator in determinin

Keywords