Author(s)

K. Yamauchi & C. Hirai

Abstract

We propose psychological models and a simulation method to evaluate a trainrescheduling plan from a passengers’ viewpoint. Currently we do not have a refined and established evaluation method available for a train-rescheduling plan because there are too many aspects to consider such as the scale of train traffic disruption and the extent of passengers’ disadvantages. In this paper, we focused on passengers’ dissatisfaction as the most important aspect for commuter trains to evaluate a train-rescheduling plan. Firstly, we made a psychological model of passengers’ dissatisfaction to understand its determinants. Secondly, we made a simplified model and built it into a simulation system to calculate values that can indicate passengers’ dissatisfaction to evaluate a train rescheduling plan. Keywords: passengers’ dissatisfaction, psychological model, train rescheduling, web-based questionnaire, simulation.

Keywords

passengers’ dissatisfaction, psychological model, train rescheduling, web-based questionnaire, simulation