Author(s)

A. Coster

Abstract

ISO9001 - The good, the bad and the ugly A. Coster Or&c/e C Abstract As one of the first UK Companies to become assessed to ISO9001 against the UK TickIT criteria, an assessment is presented of the strengths and weaknesses of the scheme together with metrics for Oracle's assessment and how ISO9001 is viewed in other Oracle companies worldwide. Introduction In the 80's Oracle Corporation was renowned for its high growth rate with annual increases of 100% in revenue and staff terms for 12 of its first 13 years. Having captured a large slice of the market attention has turned from growth to a new aim - that of becoming recognised for the Quality of Oracle Products and Services during the 90's. With this aim in mind and a recognition that the marketplace is becoming increasingly aware of Quality and beginning to cite ISO9001 in contracts, Oracle decided in 1990 to seek certification for the UK Company. The programme to gain certification included a pilot scheme to test reaction in

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