Author(s)

D.J. Chaffey & I.R. Penberth

Abstract

Evolutionary QMS implementation for packaged software - a case study D.J. Chaffey, I.R. Penberth ABSTRACT A method of QMS procedure development is described for a software house striving to improve quality whilst minimising the effect on release schedules. The description focuses on practical examples of procedures. Description starts with the financial case made for improving quality with an ultimate target of obtaining certification to BS 5750. We have the management commitment and the budget and the staff understand why. Where do we start? A three-phase approach is described: 1. Identify the requirements through examining existing standards while cross- checking against existing working practices. 2. Develop top level procedures based on principal development activities and identify key areas with limited existing procedures. 3. Develop and simultaneously implement and review detailed working instructions. The breakthrough stage was the development of the top level procedures.

Keywords