Author(s)

M. Woodman, H. Sharp & P. Hall

Abstract

What is behind software quality management systems? M. Woodman, H. Sharp, P. Hall Computing Department, Open University, Walton Hall, ABSTRACT The problems of software engineering cannot all be solved with technical advances; attention must also be paid to the context of software development and use, and to the management practices employed. Recently, increasing emphasis has been placed on those facets of general management practices that implement quality systems: quality assurance, quality control and quality management. The introduction of quality systems by software development companies is claimed to have improved the quality of software being produced, but many unresolved issues have been raised: What factors are critical to the success of quality systems? What has informed the evolution and adoption of quality systems? What are the non-technical factors that influence the introduction of quality systems within companies? This paper presents the background and motivation for a

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