WIT Press


Quality Management - How Do You Get Started?

Price

Free (open access)

Paper DOI

10.2495/SQM930161

Volume

4

Pages

10

Published

1993

Size

586 kb

Author(s)

R. Grover

Abstract

It is frequently asserted that 80% of all development groups are still at level 1 of SPMM. How are those groups to get to Base Camp, let alone start climbing the mountain? In practice, Quality Management can only be based on Repeatability and Experience. The presentation discusses the entry level needs for process stabilisation using your current experience, and then progression towards and through level 2 of SPMM. It is biassed towards the project management aspects of quality, and the benefits of using generic models and examples as a basis for capturing experience and for (quality) reviews. It is aimed at people at an early stage of their thinking about Process Improvement and Quality. It is a cultural problem as much as anything: Q) How many psychiatrists does it take to change a light-bulb? A) First, it has to WANT to chan

Keywords