Author(s)

R.T. Vidgen & A.T. Wood-Harper

Abstract

Establishing and managing a relevant notion of quality R.T Vidgen, A.T. Wood-Harper Department of Mathematics and Computer Science, ABSTRACT Quality is considered to exist in the relationship between customers and products, rather than as an intrinsic characteristic of a product. Quality is concerned with customer needs and expectations and, with respect to software, is contingent upon the organizational context. Having identified the product to be supplied, the customer and other affected parties, an accommodation concerning a relevant notion of quality is established. A quality management framework is proposed which addresses four quality elements from the supplier perspective: product performance, process management, resource performance, and customer expectation management. Traditional software engineering is considered to be working within a functionalist paradigm with a production view of quality. Information system development is more concern

Keywords