Author(s)

A. Jurkauskas & D. Susniene

Abstract

The paper deals with the problems of public transport and overviews public transport policy in the EU and in the Post-socialist block as well as tendencies in the pursuit of sustainable mobility. No doubt that urban public transport nowadays will have to confront more stringent demands. This involves the mounting diversification of journey needs and the increase of demands from general public. Therefore this will affect the quality of transport and force the public transport to pursue the satisfaction of customer needs. Public transport will also have to concern itself with environmental conservation and sustainable development. Keywords: customer driven approach, mobility, quality public, transport system, stakeholders, services. 1 Introduction Urban living conditions have undergone profound changes in the last decades, with an increa

Keywords