Author(s)

S. Basbas, C. Taxiltaris & Z. Manoussaridis

Abstract

Within the framework of this paper, the design of a Management Information System (MIS) is presented concerning the operation of the taxi system with reference to a metropolitan area. More especially, the case study is referred to the Thessaloniki Metropolitan Area (TMA) where 1.750 taxis are m operation every day. No MIS exists now for the operation of the taxis in the TMA and therefore the proposed MIS is going to meet existing needs. The MIS was designed taking into account both the operator's (taxi companies) point of view and also the customer's point of view. The overall objective of the proposed MIS is the improvement of services provided by the taxis and thus the improvement of the attractiveness of the taxi system as a whole.

Keywords