WIT Press

Customer Oriented Design Of Quality Management Systems (QMS): Learning From Industrial Manufacturing


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J.J.M. Trienekens & P.H.C.M. Thoma


Customer oriented design of quality management systems (QMS): learning from industrial manufacturing J.J.M. Trienekens & P.H.C.M. Thoma Graduate School of Industrial Engineering and Management Science, University of Technology Eindhoven, The Netherlands ABSTRACT Software producing organisations aim at a more industrial production of software. They need to identify their niche in the market place and they have to improve quality of both products and processes. In this paper a new approach is presented to derive guidelines for the design of quality manage- ment systems (QMS) in software producing organisations. This approach is based on lessons that the software industry can learn from industrial manu- facturing. A typology is introduced that distinguishes between engineering- from-scratch, engineering-from-references and engineering-from-components software production. This typology has been applicated in the analysis of the business processes of two differ