WIT Press

Software Quality Function Deployment


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P. Juliff


Software quality function deployment P. Juliff Management Information Systems, Deakin University, Melbourne, Australia ABSTRACT "Quality is essentially defined as 'fitness for purpose'". The above statement is found in that form, or in a similar paraphrase, in most writings on quality assurance procedures. It begs the questions that we all know what 'fitness' means and that there is a single 'purpose' being targeted. "Quality is binary. A product either has it or it does not. There is no such thing as degrees of quality." Another quotation concerning quality, including software quality. We feel that we should be able to endorse the sentiment yet we all know that we must reconcile it with the notion that we only get what we pay for and that, to some extent, quality lies in the eye of the beholder. The practice of Quality Function Deployment (QFD) is concerned with the identification of the various interests of the stakehol