Author(s)

S. Barr, R.W. Foley & M. McMullan

Abstract

Towards a quality management system for end-user application development S. Barr," R.W. Foley& & M. McMulW ^Department of Business Administration o/ ABSTRACT The advent of the personal computer (PC) has brought many significant changes to the application of computers within the everyday workplace. One particular area of change is in the growth of what is termed End-User Computing (EUC). Here non-computer specialists develop their own applications using commonly available PC-based application packages. Without realising it, many end-users are developing what computer professionals would term "software". However, unlike professionally developed software, there has been little emphasis on development methodology or quality management. As a result, end-user developed applications have often contained significant errors in reliability and prove difficult to maintain. With the adoption of Quality Management Systems becoming the n

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