Author(s)

S. Parsons, T. Brown, T. Chau & E.H. Mamdani

Abstract

A blackboard-based decision support system for the configuration of telecommunications services S. Parsons, T. Brown, T. Chau & E.H. Mamdani Department of Electronic Engineering, Queen Mary and Westfield College, Mile End Road, London El 4NS, UK ABSTRACT The predicted expansion of the telecommunications market in Europe will place a premium upon the ability of providers of telecommunications services to efficiently configure systems that satisfy their customers' needs. The complexity of the domain will mean that configuration by hand will not be an efficient solution, and some kind of computer-based support will be required. In this paper we describe a decision support system that provides a possible solution to the problem of configuring telecommunications services. 1.0 INTRODUCTION It is predicted [3] that the telecommunications market in Europe will undergo great changes in the next few years. There will be many more services from which customers may cho

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