Author(s)

S.A. Frangos

Abstract

This paper analyses the steps which an organization may undertake so that it develops and maintains a QMS. An analysis of the various problems and issues which the author encountered while designing and implementing the QMS is presented as well as the experiences gained during various third-party certifications. The software development paradigm can be employed for the set-up of a QMS and such an approach is elaborated in this paper. The set-up of any QMS requires activities to be undertaken in the planning, analysis, design, implementation and testing phases. During planning, the specific organizational matters are resolved, the quality policy is established and the scope of the QMS is clearly defined. An analysis of the business position of the organization with respect to quality as well as the establishment o

Keywords